Refund Policy

This Refund Policy applies unless a product page, order form, written agreement, or mandatory law provides different terms. 1. General rule Eligibility depends on the service type, usage, purchase date, provider restrictions, and whether provisioning has begun. 2. Domain names and third-party products Domain registrations, renewals, transfers, redemption fees, certificates, licences, and other third-party products are generally non-refundable once submitted, issued, activated, or paid to the provider. 3. Shared and reseller hosting A first purchase may be eligible for a refund request within the period shown on the applicable product page, excluding setup fees, migrations, add-ons, domains, excess usage, and third-party charges. Renewals are refundable only where required by law or expressly stated at checkout. 4. VPS, dedicated servers, managed services, and custom work These services are generally non-refundable after provisioning or work begins because capacity, licences, labour, or provider commitments are allocated specifically to the order. 5. Abuse, breach, and chargebacks No refund is due for suspension or termination resulting from unlawful use, abuse, fraud, non-payment, policy violations, chargebacks, or misuse of resources, except where required by law. 6. How to request a refund Submit a request from the registered account or email support@kzant.net with the order number and reason. Approval does not guarantee immediate settlement; processing time depends on the payment method and provider. 7. Deductions Approved refunds may exclude non-refundable costs, consumed resources, transaction charges where lawful, discounts no longer applicable, and third-party fees.